Johnson Outdoors Lendal loses paddler to Werner
While it pains me to say this, I have now completely switched to Werner Paddles. I owned a Lendal XTI for over 3 years and really enjoyed using it. Then I had my bad mojo moment in surf last year, where the hydraulics of a wave essentially broke off my right paddle blade in large surf on Lake Michigan. I had a nasty swim and was none too happy. I posted the picture and articles. Lendal/Johnson outdoors actually responded and for that I am grateful.
They made every attempt to correct the situation. Just to be clear, someone at Johnson reached out to me and tried to make it right. Which I think is very commendable, and this should be noted for people who are having problems with their equipment.
However the long time that elapsed between when the event occurred and when I actually got a paddle (November to April) seems unreasonable. And when I did receive a replacement paddle, it was incorrect. Comment on this blog post if you’re curious and I’d be happy to share the bellicose melodrama.
I’d been on the phone with the customer service rep, the tech guys, and it was clear on their end the Scottish engineers knew what was going on, but the folks at Johnson seemed a little befuddled.
Lendal made a ground breaking product when they introduced the Lendal Paddlok. I loved their paddles up until the point of mine’s failure. I have many fine memories of launching down steep green faces in two different oceans, Lake Superior and Lake Michigan with that paddle. But Lendal isn’t making the paddle I bought anymore.
Until they start making that paddle again- I will have to switch to somebody’s equipment that has their act together. Suffice it to say it wasn’t actually the product failure that forced my consumer shift, nor was it the customer service, it was their inability to make a replacement paddle that was like the one I bought in a reasonable time.
I picked up my 194cm Carbon Fiber Werner Double Diamond today. Due to the cracked ribs, I am not sure when I will be back on the water. But the paddle looks pretty sweet.