Lendal Kayak Paddle-Warranty Update
Sometimes the squeaky wheel does get the kayak paddle. After posting my switch to Werner , a representative from Lendal reached out and offered to correct the situation. A few days later a paddle arrived that is EXACTLY like my old paddle, only better because it’s not broken.
I’m not sure which avenging angel from Lendal swooped down and made it all better. But thank you!!!!
In the age of overseas customer service, being kept on hold to be told there is nothing that can be done to help you, this is a breath of fresh air.
I trust Johnson Outdoors will get their manufacturing problems all sorted out and that many years of success will follow the transition.